Which payment methods do you offer?
- For domestic purchase we provide "โอนเงินผ่านธนาคาร". For International purchase we accept payment through Paypal which accept credit and debit card. The payment will be processed in Thai Baht.

Do you ship internationally?
- Yes we do!

How much is the cost for shipping?
- We provide free domestic shipping. International shipping will be calculated on the checkout. The cost may vary depending on locations.
When do you ship my product?
-Your product will be shipped on the same day if the payment is made before 2.00 PM (Thailand Time, GMT+ 7).

How long does it take for the delivery?
-It takes 2-3 business days for the domestic delivery. Oversea delivery may take 5-20  business days depending on locations. 

My bag got scratches all over the place, what should I do?
- Don't worry. This is due to the characteristic of the leather we use for our bag. If the scratches are not deep, you can wipe it off gently with soft damp clothe and let it dry naturally. Or use mink oil to apply it on the leather. Please refer to our how to care page for further instruction.

What can fit inside my bag?
Please refer to the product page to see the detail of each bag.
The brass rivet felt off, can I get a replacement?
We are sorry to hear that. We cannot provide you a replacement but we will fix that for you by sending the bag back to us. Please contact us through LINE Id: @mementobag
Is my bag waterproof?
- Our bags are not waterproof. If it does get wet, wipe off with dry clothe and allow them to dry naturally.